E.A.P. Employee Assistance Program

What We Do:

  • EAP of Family Services provides short-term counseling services, helping people discover solutions to stressful problems. These problems may be related to issues at home, in the community or in the workplace.
  • Counseling services are provided to individuals, couples, adults, adolescents, children, families, and workplace groups.
  • Common concerns include; depression, anxiety, bereavement, marriage and family issues, domestic violence, anger, substance abuse, financial stress and divorce.
  • Comprehensive services include:
    • Assessment
    • Referral Services
    • Management Training
    • Human Resource Consultation
    • Critical Incident Stress Debriefing
    • Employee Training
    • DOT certified SAP evaluations

Who We Are:

  • EAP of Family Services is the largest and only not-for-profit EAP in Chemung County.
  • EAP of Family Services contracts to approximately 60 companies and national EAP organizations involved in healthcare, banking, manufacturing, retail, education and insurance.
  • EAP of Family Services is endorsed and promoted by the Chemung County Chamber of Commerce .
  • Our staff consists of New York State Licensed Mental Health Professionals.
Located at 361 West Water Street, Elmira, NY 14905
Key Contact: Marcia H. Hertzog, LCSW-R, CASAC
Telephone: (607) 737-4063
Fax: (607) 734-2019
Email: mhertzog@familyservices.cc

Overall Benefits:

  • Reduces health insurance costs, employee absenteeism and turnover.
  • Improves productivity and employee morale.
  • Provides an opportunity for a troubled employee to seek help earlier rather than later. Often, when problems are not addressed promptly, they intensify, get worse, and become much more costly for the employer.
  • Provides supervisor's with a constructive way of dealing with employee problems.
  • Helps retain valuable employees that otherwise would have been discharged.
  • Improves employee relations with management. Consequently, the risk of lawsuits and other employment claims are significantly reduced.
  • Shows employees that they are valued by the company.

Other Information:

EAP services are free to covered employees (and family members).
  • EAP services are confidential.
  • EAP services are available to all family members living under the same roof.
  • Hours: Monday 8:30 am to 4:30 pm; Tuesday through Thursday 8:30 am to 7:00 pm; Friday 8:30 am to 4:30 pm.
  • Emergency support is available after hours.
  • Appointments are guaranteed within five days of initial contact. Emergency appointments are scheduled immediately.
  • If longer term treatment is needed, we will refer client to appropriate services in the community.
  • DOT Substance Abuse certified.