Assistant Crisis Program Coordinator

Job Summary: This role is responsible for providing coverage to respond to on-site and community-based requests for crisis intervention and follow-up services, as part of the 24 hour, 7 day a week, Chemung County Crisis Program based at Family Services of Chemung County.  Shared responsibility for the Chemung County Crisis Program operation.

Requirements: Applicants must possess and maintain a valid NYS license as an RN, LCSW, LMSW or LMHC.  


The ideal candidate will have strong leadership and communication skills, be operationally focused, a systems thinker, a problem solver, and able to plan and strategize for programmatic growth, develop and implement programmatic policies and procedures. Strong writing and clinical skills are a must.  Must be organized, detailed oriented, able to respond quickly to programmatic/community/individual needs while concurrently managing several projects with different timelines and objectives.


  • On-site and community-based telephone and face to face crisis intervention screening, for individuals/families with same day/next day treatment referral and follow-up including complex care management.  Crisis intervention screening includes the use of risk assessments and safety planning.

  • Assigned on-call supervisory support for crisis workers, providing clinical support for staff in the community.  Assisting with decision making on mental health pick-up order, when appropriate.

  • Complete monthly crisis staff schedule, ensuring appropriate coverage for all shifts, updating the schedule as needed, and providing an updated copy to necessary parties.

  • Consultation and facilitation with other staff regarding emergent client situations requiring brief, complex, and per diem crisis intervention.

  • Provide assistance with Chemung County Jail to complete risk assessments, determine clinical recommendations of constant watch, and referrals to ongoing care.

  • Completion of referrals to community resources and clinical services.

  • Responsible for completion of timely documentation.

  • Prioritize development of plan of care with individual in association with the community providers, family, and collateral supports identified by and for the individual.

  • Participates, engages, listens, and learns in individual and team meetings.

  • Evaluate individual position, program operation, and communicate identified needs to supervisor.

  • Assist with maintenance of program policies and procedures.  Responsible to review and adhere to all agency policies and procedures.

  • Monitor compliance with Office of Mental Health guidelines and agency policies/procedures.

  • Maintain and develop current professional skill-base appropriate to position.

  • Complete all program and agency training requirements.

  • Completion of community based training as needed.

  • Responsible to represent the agency in the community with courtesy and professionalism.

The information presented above is intended to describe the general nature and level of work being performed by individuals assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. Other assignments and tasks may be added at the discretion of the supervisor, HR Director, and/or CEO.

Please send a resume and cover letter to the email address of postal address listed below. Applications accepted until position is filled.


Human Resources Department

1019 East Water Street

Elmira, NY 14901

Fax: (607) 733-5486