Services Available

E.A.P. Employee Assistance Program

550 East Church Street  •  Elmira, NY 14901
(607) 737-1353
Fax: (607) 733-8333



What We Do:

  • EAP of Family Services provides short-term counseling services, helping people discover solutions to stressful problems.  These problems may be related to issues at home, in the community or in the workplace.
  • Counseling services are provided to individuals, couples, adults, adolescents, children, families, and workplace groups.
  • Common concerns include; depression, anxiety, bereavement, marriage and family issues, domestic violence, anger, substance abuse, financial stress and divorce.
  • Comprehensive services include:
    • Assessment
    • Referral Services
    • Management Training
    • Human Resource Consultation
    • Critical Incident Stress Debriefing
    • Employee Training
    • DOT qualified SAP evaluations

Who We Are:

  • EAP of Family Services is the largest and only not-for-profit EAP in Chemung County.
  • EAP of Family Services contracts to approximately 60 companies and national EAP organizations involved in healthcare, banking, manufacturing, retail, education and insurance.
  • EAP of Family Services is endorsed and promoted by the Chemung County Chamber of Commerce .
  • Our staff consists of New York State  Licensed Mental Health Professionals.

Located at 550 East Church Street, Elmira, NY  14901

Key Contact:   Marcia H. Hertzog, LCSW-R, CASAC

Telephone: (607) 737-1353

Fax: (607) 733-8333


Overall Benefits:
  • Reduces health insurance costs, employee absenteeism and turnover.
  • Improves productivity and employee morale.
  • Provides an opportunity for a troubled employee to seek help earlier rather than later.  Often, when problems are not addressed promptly, they intensify, get worse, and become much more costly for the employer.
  • Provides supervisor’s with a constructive way of dealing with employee problems.
  • Helps retain valuable employees that otherwise would have been discharged.
  • Improves employee relations with management.  Consequently, the risk of lawsuits and other employment claims are significantly reduced.
  • Shows employees that they are valued by the company.

Other Information:

 EAP services are free to covered employees (and family members).

  • EAP services are confidential.
  • EAP services are available to all family members living under the same roof.
  • Evening hours:  Tuesday through Thursday 8:30 am to 7 pm..  Fridays 8:30 am to 4:30 pm.
  • Emergency support is available after hours.
  • Appointments  are guaranteed within five days of initial contact.  Emergency appointments are scheduled immediately.
  • If longer term treatment is needed, we will refer client to appropriate services in the community.
  • DOT Substance Abuse qualified.
Previous Group
united way
Next Group
Site Manager Sign In

Powered By
Yellow Pages
Yellow Pages